Support &
maintenance
We offer a wide range of services to support you along the way:
OUR TYPES OF SUPPORT
1. CORRECTIVE MAINTENANCE
Covers error correction and bugs reported by users
2. USER SUPPORT
Dedicated support in user training and guidance for optimal use of the solution.
3. PREVENTIVE MAINTENANCE
Optimization of the solution, advisory duty on improvement areas to ensure its effectiveness over time.
4. REQUEST FOR DEVELOPMENTS
Taking into account new user needs for updatingand improvement of the solution
A DEDICATED TEAM
A network of experts capable of managing all aspects of the maintenance and technical assistance of your project.
Our resources are French-speaking, certified, experienced and knowledgeable about your business processes and issues.
Monthly subscription from:
€1500
/hour
Payment a la carte starting from:
€50
/hour
control your budget
Optimization of the solution, advisory role on improvement areas to ensure its long-term effectiveness.
package
Definition of the necessary load to allocate to guarantee ideal maintainability.
ticket log
Definition of a volume representative of your maintenance needs in terms of number of tickets.
TAILOR-MADE MANAGEMENT
Implementation of a turnkey solution in your organization at the start of the contract.
A quick, reliable solution included in our trust-building approach and management of bugs reported by users.
Ensures a stable communication channel, better handling of tickets to the respective teams, live monitoring of operational and financial KPIs according to contractual Sla’s.
TRACKING OF YOUR REQUESTS
